IECL by GrowthOps Cancellation and Deferral Policy:
This policy applies to the supply of Services by GrowthOps IECL Pty Ltd (IECL, ‘we’, ‘our’ and ‘us’) to our customers (‘you’ and ‘your’).
IECL reserves the right to update this policy from time to time. When you register for an Interactive Virtual Class, Distance Learning Course or a Workshop, you agree to be bound by these terms.
Our Services can be Deferred or Cancelled under limited circumstances. Your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us prior notice in writing.
Verbal notification of any changes to your registered Services made to IECL staff or agents are not valid and will not be accepted. All requests for changes to your program registration by way of Deferral or Cancellation strictly must be submitted in writing prior to the Commencement Date.
For all Workshop or Distance Learning Course related enquiries, please email: firstname.lastname@example.org
Please direct all other enquiries relating to Interactive Virtual Classrooms as follows:
- For Leading.Now to: email@example.com
- For Snap & Grow to: firstname.lastname@example.org
Please note that additional fees may be applicable for Cancellation or Deferral of our Services where these requests are received during the time frames below prior to the program Commencement Date. Due to limited capacity in our Distance Learning Courses, Interactive Virtual Classrooms and Workshops, we request that you read the below policy carefully before submitting your request for Deferral or Cancellation.
Policy Definitions & Interpretation:
In this Policy, unless required otherwise:
- the singular word includes the plural and vice versa;
- words denoting individuals or persons include corporations and vice versa;
- headings do not affect interpretation; and
- reference to currency or any monetary amount is a reference to Australian dollars.
‘Cancellation’ means the cessation of Services.
‘Commencement Date’ means the date of commencement of your registered online Distance Learning Course, Virtual Interactive Classroom or face-to-face component of a Workshop (whichever applicable).
‘Deferral’ means the postponement or reassignment of the Commencement Date prior to its original Commencement Date.
‘Distance Learning Course’ means an educational program or course delivered by GrowthOps IECL entirely online.
‘Interactive Virtual Classroom’ means the online learning environment designed to provide live interaction in learning activities between the GrowthOps IECL facilitator and you as a participant.
‘Services’ means GrowthOps IECL’s delivery of Interactive Virtual Classrooms, Distance Learning Course and/or Workshops.
‘Workshop’ means programs that run over multiple consecutive days.
- Between 15-28 days:
Cancellations: a cancellation charge of 40% of the total program registration fee applies.
Deferral: a fee of 25% of the total program registration fee applies todeferral requests during this time frame. Please note that if a new enrolment date is not provided in your Deferral request, GrowthOps IECL reserves the right to process your change as a Cancellation, whereby a fee of 40% of the original program registration fee will be charged.
To rebook into a program at a later date, current market rates will apply at the time of booking, and no discounts will be honoured.
- 14 days or less:
Cancellations: no refund of the total registration fee will be permitted during this time frame.
Deferral: not permitted during this time frame.
Australian Consumer Law Guarantee:
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled:
- to cancel your service contract with us, and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.